Contact us

Contact us by filling out the form or using one of the methods below. For the fastest response, we recommend email.

We typically respond within 24 hours during business hours, Monday through Friday from 9:00 AM to 6:00 PM. And Saturday and Sunday from 10:00 AM to 3:00 PM. If your inquiry is about an existing order, please include your order number. For all customer service related issues, please send us an email.

Contact information

Store name: Miracna
Company name: Essence Elite
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@miracna.com
Phone number: +13074272133
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)

Frequently Asked Questions

Where do you ship?

We currently ship exclusively within the United States, as we want to provide the best possible local experience. If we expand to other regions, we’ll share the news with our community first. For estimated delivery times, shipping methods, and additional details, please visit our Shipping Policy page.
What is your return policy?

Shopping online should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging. For full details on eligibility, exclusions and the return process, please visit our Refund Policy page.
What are the shipping costs?

Every order includes free shipping. No minimums, no hidden conditions, just simple, stress-free delivery straight to your door.
When will I get my order?

For orders stocked in one of our warehouses, standard delivery typically takes 4–9 business days. Once your parcel has been shipped, you’ll receive a tracking link so you can follow it in real time on the Track Order page.
How can I cancel my order?

As long as your order has not yet been submitted for fulfillment, we can cancel it. Please note that a 5% cancellation fee applies to cover transaction processing costs, as these fees are not refunded to us by Shopify when an order is canceled.

We often submit orders for fulfillment within a few hours, so the sooner you contact us, the more likely we’ll be able to process the cancellation.

If your order has already been shipped, you will need to follow our return policy to receive a refund after delivery. Our customer support team is always here to help if you have any questions. For full details, please visit our Refund Policy page.