Shipping policy
Last updated: July 10, 2026
At Miracna, we work hard to ensure your order is processed and delivered as efficiently as possible. The information below outlines our shipping procedures, delivery estimates, and important shipping policies.
Shipping Destinations
We currently ship to customers within the United States only.
Shipping Costs
We are pleased to offer free standard shipping on all orders. No additional shipping charges will be applied at checkout.
Order Processing & Delivery Times
To provide quality products at competitive prices, some items may be shipped directly from our fulfillment partners.
Order Cut-Off Time: 5:00 PM ET
Orders placed after the daily cut-off time will be processed on the next business day.
- Processing Time: 1–3 business days (Monday–Friday)
- Transit Time: 6–11 business days (Monday–Friday)
- Estimated Delivery Time: 7–14 business days
Delivery estimates are provided as a guideline and may vary due to factors beyond our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
Orders are shipped through reliable logistics partners and are typically delivered by carriers such as USPS, UPS, FedEx, or DHL eCommerce.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking information generally becomes available within 2–3 business days after the order has been placed.
You can monitor the status of your shipment through our Order Tracking page.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at info@miracna.com
While we will make reasonable efforts to update the address before shipment, we cannot guarantee changes can be made once an order has entered processing.
Lost or Missing Packages
If tracking information indicates that your package has been delivered but you have not received it, please contact us within 14 days of the recorded delivery date.
We will work with the shipping carrier to investigate the matter and provide updates throughout the process. However, Miracna is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered by the carrier.
Order Cancellations
Orders may be cancelled within 24 hours of placement for purchases made by credit or debit card.
After this period, orders may already be in processing or preparation for shipment and may no longer be eligible for cancellation.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
Contact information
Store name: Miracna
Company name: Essence Elite
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@miracna.com
Phone number: +13074272133
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)