Refund policy

Last updated: July 10, 2026

At Miracna, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to offer returns within 30 days of delivery for a refund, store credit, or exchange, subject to the conditions outlined below.

Return Eligibility

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging, including any tags, labels, and protective materials.

  • Be accompanied by proof of purchase, such as your order confirmation email or receipt.

Return Period

All return requests must be submitted within 30 days of the delivery date.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect. These may include:

  • Personal care and wellness products that have been opened or used.

  • Products intended for direct contact with the body.

  • Any item marked as non-returnable at the time of purchase.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.

We strongly recommend using a trackable shipping service, as Miracna cannot be held responsible for return packages that are lost, delayed, or damaged during transit.

Restocking Fees

Miracna does not charge any restocking fees on approved returns.

How to Request a Return

To initiate a return:

  1. Contact us at info@miracna.com within 30 days of receiving your order.

  2. Include your order number and the reason for the return.

  3. Take a clear photo of the item(s) before packaging them for return. This may be requested to help process your return.

  4. Carefully package the item in its original packaging.

  5. Ship the package using a trackable shipping method to the return address provided by our customer support team.

Returns sent without prior authorization may experience processing delays.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days using your original payment method. Depending on your bank or payment provider, it may take an additional 1–2 billing cycles for the refund to appear in your account.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 30 days of delivery at info@miracna.com.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • Clear photos or videos showing the damage or defect.

  • Photos of the product packaging.

If the issue is confirmed to be due to shipping damage or a manufacturing defect, we will offer a replacement or full refund at no additional cost.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 30 days of delivery at info@miracna.com

Please include:

  • Your order number.

  • Photos of the item received.

  • Photos of the packaging.

Upon verification, we will arrange a replacement or issue a full refund at no additional cost to you.

We're Here to Help
Our goal is to make every part of your experience with Miracna as smooth as possible. If you have any questions about returns, refunds, or exchanges, please reach out to us at info@miracna.com We're always happy to assist.

Thank you for choosing Miracna. We truly appreciate your trust and look forward to serving you again.

Contact information

Store name: Miracna
Company name: Essence Elite
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@miracna.com
Phone number: +13074272133
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)