Privacy policy

Last updated: July 10, 2026

At Miracna, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website at www.miracna.com, make a purchase, or contact our customer support team.

By accessing or using our website, you agree to the practices described in this policy. If you do not agree with any part of these terms, we kindly ask that you discontinue use of our website and services.

Who We Are

Store name: Miracna
Company name: Essence Elite
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@miracna.com
Phone number: +13074272133 

Follow @miracna.us to stay updated with our latest collections and style inspirations.

Data We Collect
When interacting with our website, we may collect:

    • Device and technical information, including your IP address, browser type, operating system, and time zone settings
    • Personal details provided during checkout, such as your name, email address, phone number, billing and shipping addresses, and payment information
    • Information you share when contacting our customer support team or communicating with us


    How We Use Your Data
    Your information allows us to:

    • Process, fulfill, and deliver your orders smoothly and efficiently
    • Provide customer support and respond to your questions or requests
    • Maintain the security of our website and prevent fraudulent or unauthorized activities
    • Customize and improve your shopping experience based on your preferences
    • Send you product updates, special offers, and promotional communications when you have chosen to receive them


    Sharing Your Data
    To provide our services effectively, we may share your information with carefully selected and trusted third-party partners, including:

    • Secure payment processing providers
    • Shipping, delivery, and logistics partners
    • E-commerce, technical, analytics, and marketing service providers, such as Shopify

    All third parties are required to handle your information responsibly and only for the purposes necessary to support our business operations. We don't, trade, or rent your personal information to third parties under any circumstances.


    Cookies
    Our website uses cookies to:

    • Remember your settings and preferences for a more seamless browsing experience
    • Improve the functionality, performance, and security of our website
    • Provide content, recommendations, and offers that are more relevant to your interests

    You can choose to disable cookies through your browser settings at any time. However, please note that certain features and functionality of our website may not operate properly without them


    Your Rights
    You have the right to:

    • Request access to the personal information we hold about you
    • Update, correct, or request the deletion of your personal data
    • Restrict or object to certain uses of your information
    • Receive a copy of your data in a portable and accessible format
    • Withdraw your consent at any time, including opting out of marketing and promotional communications

    To exercise these rights or submit a privacy-related request, please contact us at info@miracna.com 

    Children’s Privacy
    Our website and services are intended for individuals aged 18 and older. We do not knowingly collect or process personal information from anyone under the age of 18. If we become aware that such information has been collected, we will promptly delete it from our records.


    International Data Transfers
    If you are located in the United States, your information may be stored or processed outside your location by trusted partners such as payment providers, technology platforms, and shipping companies. We take reasonable measures to ensure your data is transferred securely and handled in accordance with applicable data protection laws.

    Data Security and Retention
    We are committed to protecting your personal information and maintaining appropriate security measures. We retain your data only for as long as necessary to:

    • Provide and improve our services
    • Comply with legal and regulatory obligations
    • Resolve disputes and enforce our agreements


    Updates to This Policy
    We may revise this Privacy Policy occasionally. The latest version will always be accessible on the Miracna website. Please check back periodically to stay informed.

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on the Miracna website. We encourage you to review this page periodically to stay informed.

    Contact Us
    If you have questions about this Privacy Policy, please contact us at:

    Contact information

    Store name: Miracna
    Company name: Essence Elite
    Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

    Email: info@miracna.com
    Phone number: +13074272133
    We aim to respond to your inquiries within 24 hours.

    Customer Service Hours
    Monday to Friday: 9:00 AM - 6:00 PM (ET)
    Saturday and Sunday: 10:00 AM - 3:00 PM (ET)