Privacy policy
At Miracna, we treat your privacy with the same care we put into every product we offer. This Privacy Policy explains how we gather, use, and safeguard your personal information when you visit http://www.miracna.com/ place an order, or reach out to our customer service. By using our site, you accept the practices described here. If you do not agree, please refrain from using our services.
Who We Are
Store name: Miracna
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address: 58 Baiye Road, Dongguan, Guangdong, 523000, China
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@miracna.com
Phone number: +13074272133
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Data We Collect
When interacting with our website, we may collect:
- Technical information such as your IP address, browser type, and time zone
- Personal information you provide when making a purchase, including your name, email, phone number, shipping address, and payment details
- Details you share when contacting our support team
How We Use Your Data
Your information helps us to:
- Process and deliver your orders efficiently
- Respond to customer inquiries and support requests
- Protect our site from fraud or unauthorized activity
- Offer a personalized shopping experience
- Send updates, promotions, or marketing messages only if you have opted in
Sharing Your Data
We only share personal information with trusted partners, including:
- Payment processors
- Shipping and courier services
- Technical and marketing providers such as Shopify
- We do not sell or rent your personal data under any circumstances.
Cookies
Our website uses cookies to:
- Remember your preferences
- Enhance site performance
- Display content tailored to your interests
- You may disable cookies in your browser, but some site features may not function correctly without them.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct or request deletion of your data
- Limit how your information is used
- Receive a portable copy of your data
- Withdraw consent at any time, including unsubscribing from marketing messages
- To exercise these rights, contact us at hello@zencoliving.com
Children’s Privacy
Our services are intended for adults. We do not knowingly collect information from individuals under 18. Any data discovered from minors will be deleted immediately.
International Data Transfers
If you are located in the United States, your information may be stored or processed outside your location, including by our trusted partners such as payment providers, technology platforms, or shipping companies. We take measures to ensure your data is transferred and handled securely, following applicable data protection standards.
Data Security and Retention
We are committed to safeguarding your information. We retain your data only as long as necessary to:
- Provide our services
- Meet legal requirements
- Resolve disputes
Updates to This Policy
We may revise this Privacy Policy occasionally. The latest version will always be accessible on the Zenco Living website. Please check back periodically to stay informed.
Contact Us
If you have questions about this Privacy Policy, please reach out:
Store name: Miracna
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address: 58 Baiye Road, Dongguan, Guangdong, 523000, China
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@miracna.com
Phone number: +17207680094
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9am - 6pm (GMT-8)
Saturday and Sunday: Closed