Terms of service

These Terms and Conditions govern your use of the website www.miracna.com (the "Website"), operated by Miracna, headquartered at 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong. They also apply to all products and services offered through the Website. By accessing or using the Website, you accept and agree to be bound by these Terms.

Store name: Miracna
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address: 58 Baiye Road, Dongguan, Guangdong, 523000, China
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@miracna.com
Phone number: +17207680094 

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No registration is required to browse the Website. To place an order or access certain services, you must register and accept these Terms. Miracna provides general products through the Website. These Terms outline the rights and responsibilities between Miracna and its users. If you do not agree with any part of these Terms, please refrain from using the Website or services.

The terms "we," "us," and "our" refer to Miracna. Any new services, features, or updates on the Website are also subject to these Terms. Zenco Living may revise these Terms at any time; changes take effect immediately upon posting. Our store is operated using Shopify Inc., which provides the technical e-commerce platform.


SECTION 1 – ONLINE STORE CONDITIONS

By using the Website, you confirm that you have legal capacity under the laws of your country of residence, or that a parent or guardian has provided consent for minors. Illegal use of the Website, including copyright infringement or software manipulation, is strictly prohibited. Introducing malware, viruses, or harmful code is not allowed. Violations may result in immediate suspension or termination of access.


SECTION 2 – GENERAL CONDITIONS

We reserve the right to limit or restrict access to the Website or services at our discretion. Information transmitted over networks may be modified to meet technical requirements, though payment data is encrypted during transfer. You may not reproduce, sell, or exploit any part of the Website or its services without prior written consent. Section headings are for convenience and do not affect interpretation.


SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee that content on the Website is always accurate, complete, or current. All content is for general informational purposes and should not replace individualized advice. Some material may be outdated. We may update content at any time but are under no obligation to do so. Users are responsible for reviewing changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Prices may change without notice. We may modify, suspend, or discontinue any service, product, or portion of the Website at any time. Zenco Living is not liable for price adjustments, interruptions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION

Products may be exclusive to the Website and are subject to availability. Returns and exchanges are governed by our Return Policy. We aim to display products accurately, but colors may vary by device. We may restrict sales by region or group and adjust product details at any time. Offers are void where prohibited. We do not guarantee that products or services will meet your expectations or that defects will always be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

Orders may be refused or canceled at our discretion. Purchase limits per individual, household, or order may apply. Affected customers will be notified using the contact information provided. You agree to provide complete and accurate account and billing details. Refer to our Return and Refund Policy for additional guidance.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

The Website may include third-party tools or services over which we have no control. Such tools are provided "as is" without guarantees. Use is at your own risk. Review third-party terms before use. New tools or features are subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may contain third-party content or links. These are for informational purposes only. We assume no responsibility for external content or actions. Review third-party policies before engagement. Complaints regarding third-party products should be directed to the provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

By submitting reviews, suggestions, or other content, you grant Zenco Living unrestricted rights to use, reproduce, and distribute that content. We are not required to maintain submissions as confidential or compensate contributors. We may remove content deemed inappropriate, illegal, or offensive. You confirm that your submissions do not infringe third-party rights or contain harmful software.

SECTION 10 – PERSONAL INFORMATION

All personal information provided through the Website is handled in accordance with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Typographical errors, inaccuracies, or omissions may occur regarding product details, prices, promotions, shipping fees, delivery schedules, or availability. We may correct errors, update information, or cancel orders at any time without notice, including after an order is submitted. The presence of a date does not guarantee that information is current.

SECTION 12 – UNACCEPTABLE USES

The following actions are strictly prohibited:
(a) Violating applicable laws or regulations
(b) Encouraging illegal acts
(c) Infringing intellectual property rights
(d) Harassing, defaming, or harming others
(e) Spreading false or misleading information
(f) Distributing malware or harmful technologies
(g) Unauthorized collection of personal data
(h) Engaging in spam, phishing, or scraping
(i) Using the Website for unethical or offensive purposes
(j) Bypassing security measures
We may limit access to anyone who violates these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, error-free, or secure services. Use of the Website, products, or services is at your own risk. Everything is offered "as is" without warranties, including merchantability, fitness for a purpose, or non-infringement. Zenco Living and its affiliates are not liable for direct or indirect damages, lost profits, lost data, or other consequences, even if informed of potential damages. Minimum liability limits required by law will apply.

SECTION 14 – INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Zenco Living, its employees, affiliates, and partners from claims, liabilities, or expenses arising from your breach of these Terms, legal violations, or infringement of third-party rights.

SECTION 15 – SEVERABILITY

If any provision is found invalid or unenforceable, remaining provisions remain fully effective. Invalid provisions will be enforced to the maximum extent permitted by law.

SECTION 16 – TERMINATION

You may stop using the Website at any time. Breaching these Terms may result in suspension or termination without notice. All obligations prior to termination remain valid.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with referenced policies, form the entire agreement between you and Zenco Living, superseding prior agreements. Ambiguities are not interpreted against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms and related agreements are governed by the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms is always available on this page. Continued use of the Website after changes constitutes acceptance of the revised Terms.


SECTION 20 – RETURNS AND REFUNDS
At Zenco Living, we want every shopping experience to feel effortless and worry-free. If something isn’t quite right with your order, we’re here to help you make it right.
You have 30 days from the date your order is delivered to request a return. To ensure a smooth process, items must be unused, in their original condition, and include all original packaging. We do not charge any restocking fees.
To start a return, simply email us at info@miracna.com with your order number and details about the item you wish to return. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return arrives safely.


Exchanges are available if you’d like to swap your item for a different size, color, or product. Just include your request in your return email, and we’ll guide you through the process.


Once we receive your returned items and inspect them, refunds are processed within 7 business days. Please note that your bank or payment provider may require additional days to complete the transfer.


We strive to make returns simple and stress-free. If you have any questions, concerns, or just want guidance on the return process, don’t hesitate to reach out to us at info@miracna.com
Our team is always happy to help.
 Thank you for shopping with Zenco Living. We appreciate your trust and look forward to serving you again.



SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, contact us:


Store name: Miracna
Company name: Essence Elite Ltd
Company number: 77586875
Warehouse Address: 58 Baiye Road, Dongguan, Guangdong, 523000, China 
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong

Email: info@miracna.com
Phone number: +17207680094 
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 6pm (GMT-8)
Saturday and Sunday: Closed