Terms of service
These Terms and Conditions ("Terms") govern your access to and use of www.miracna.com (the "Website"), which is owned and operated by Miracna, with its principal business address at 30 North Gould Street, Suite R, Sheridan, Wyoming 82801, United States. These Terms also apply to all products, services, features, and content made available through the Website. By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
Store name: Miracna
Company name: Essence Elite
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@miracna.com
Phone number: +13074272133
Follow @miracna.us for the latest collections, style inspiration and product updates.
You may browse the Website without creating an account. However, certain services and the ability to place orders may require registration and acceptance of these Terms. Miracna offers a variety of products through the Website, and these Terms define the rights, obligations, and responsibilities of both Miracna and its users. If you do not agree with any provision contained herein, you should discontinue use of the Website and its services.
Throughout these Terms, the references "we," "us," and "our" mean Miracna. Any additional tools, services, features, or functionality introduced on the Website in the future will also be subject to these Terms. We reserve the right to amend, modify, or update these Terms at any time, and any changes will become effective immediately upon publication on the Website. Our online store is hosted through Shopify Inc., which provides the e-commerce technology and infrastructure used to offer our products and services.
SECTION 1 – ONLINE STORE CONDITIONS
By accessing or using the Website, you represent that you are of legal age and have the legal capacity to enter into binding agreements under the laws of your country or jurisdiction of residence. If you are a minor, you may only use the Website with the consent and supervision of a parent or legal guardian.
You agree not to use the Website for any unlawful purpose or in violation of any applicable laws or regulations. Activities such as copyright infringement, unauthorized access, software manipulation, or interference with the operation of the Website are strictly prohibited. The transmission of viruses, malware, malicious code, or any other harmful technology through the Website is also prohibited. Any violation of these Terms may result in the immediate suspension, restriction, or termination of your access to the Website and its services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse, restrict, or terminate access to the Website, its content, or any services offered through it at our sole discretion and without prior notice. Certain information transmitted through various networks may be adapted or modified to comply with technical requirements of connecting devices or systems. However, payment information is always transmitted using secure encryption technologies where applicable.
You may not copy, duplicate, reproduce, distribute, resell, or otherwise exploit any portion of the Website, its content, products, services, or access to the Website without obtaining our prior written authorization. The headings used throughout these Terms are included solely for convenience and organizational purposes and shall not affect the interpretation or application of any provision.
SECTION 3 – CONTENT ACCURACY AND TIMELINESS
While we strive to provide accurate and up-to-date information, we do not warrant that all content available on the Website is complete, accurate, reliable, or current at all times. The information provided is intended for general informational purposes only and should not be relied upon as a substitute for professional or personalized advice.
Certain content may become outdated over time, and we reserve the right to modify, update, or remove information from the Website at any time without obligation to notify users. It is your responsibility to monitor changes and verify any information before relying on it.
SECTION 4 – CHANGES TO PRODUCTS AND PRICES
All prices, product details, promotions, and service offerings displayed on the Website are subject to change without prior notice. We reserve the right to modify, suspend, discontinue, or remove any product, service, feature, or part of the Website at any time and for any reason.
Miracna shall not be responsible or liable to you or any third party for any modification, price change, suspension, interruption, or discontinuation of products, services, or Website functionality.
SECTION 5 – PRODUCT INFORMATION
Certain products offered through the Website may be available exclusively online and may be offered in limited quantities. All returns, refunds, and exchanges are subject to the terms outlined in our Return & Refund Policy.
We make reasonable efforts to display product descriptions, specifications, images, and colors as accurately as possible. However, actual colors and appearances may vary depending on your device, monitor settings, and display capabilities.
We reserve the right to limit the sale of products or services to specific individuals, regions, jurisdictions, or groups and may exercise this right on a case-by-case basis. Product descriptions, specifications, pricing, availability, and other details may be modified at any time without notice. Any offer made on the Website is void where prohibited by law.
We do not warrant that products, services, or information obtained through the Website will fully meet your expectations, nor do we guarantee that all defects, inaccuracies, or errors will be identified or corrected.
SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We reserve the right to decline, limit, or cancel any order at our sole discretion. Restrictions may apply to purchases made under the same customer account, payment method, billing address, shipping address, or household. If an order is modified, refused, or canceled, we may attempt to notify you using the contact details provided at the time of purchase.
You agree to provide accurate, complete, and current information for all purchases and account registrations made through the Website. It is your responsibility to promptly update your account information, including email addresses, billing details, and payment information, to ensure transactions can be processed successfully. For additional details regarding returns, refunds, and exchanges, please refer to our Return & Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
From time to time, the Website may provide access to tools, applications, services, or resources offered by third parties. These third-party tools are made available for your convenience and are provided on an "as is" and "as available" basis without any warranties, representations, or guarantees of any kind.
Miracna does not monitor, control, or influence the operation of such third-party services and accepts no responsibility for their availability, functionality, or performance. Your use of any third-party tool is entirely at your own discretion and risk. We encourage you to review the applicable terms and policies of any third-party provider before using their services. Any future features, tools, or services introduced through the Website shall also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may contain links to third-party websites, products, services, advertisements, or other content that is not owned or controlled by Miracna. These links are provided solely for informational and convenience purposes.
We do not review, endorse, or assume responsibility for the accuracy, legality, availability, or content of third-party websites or services. Miracna shall not be liable for any damages, losses, or issues arising from your use of third-party websites, products, or services. Before engaging with any third-party provider, you should carefully review their terms, policies, and practices. Any concerns, claims, or complaints relating to third-party products or services should be directed to the relevant provider.
SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
If you submit reviews, comments, suggestions, ideas, testimonials, feedback, or any other content to Miracna, whether requested by us or provided voluntarily, you grant us a non-exclusive, worldwide, royalty-free, perpetual right to use, reproduce, modify, publish, distribute, display, and otherwise utilize such content in any medium.
We are under no obligation to maintain submitted content in confidence, provide compensation, or respond to any submission. We reserve the right, but not the obligation, to remove, edit, or refuse content that we determine, in our sole discretion, to be unlawful, offensive, defamatory, misleading, infringing, or otherwise inappropriate.
By submitting content, you represent and warrant that you own or control the necessary rights to the content and that it does not violate any third-party rights, applicable laws, or contain malicious software, viruses, or harmful code.
SECTION 10 – PERSONAL INFORMATION
Any personal information collected, submitted, or processed through the Website is handled in accordance with our Privacy Policy. By using the Website, you acknowledge and agree to the collection, use, storage, and disclosure of your information as described in that policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
From time to time, information on the Website may contain typographical mistakes, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or product availability. We reserve the right to correct any errors, update information, or cancel orders without prior notice, including after an order has been placed. Any dates displayed on the Website should not be interpreted as confirmation that all information is current or recently updated.
SECTION 12 – UNACCEPTABLE USES
The following activities are strictly prohibited:
(a) Breaching any applicable laws or regulations
(b) Promoting or facilitating unlawful conduct
(c) Violating intellectual property rights
(d) Harassing, abusing, defaming, or threatening others
(e) Publishing false, deceptive, or misleading information
(f) Uploading malware, viruses, or harmful code
(g) Collecting personal information without authorization
(h) Engaging in spam, phishing, scraping, or similar activities
(i) Using the Website for unlawful, offensive, or unethical purposes
(j) Circumventing or interfering with security features
We reserve the right to suspend, restrict, or terminate access to the Website for any user who violates these provisions.
SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We do not warrant that the Website, products, or services will be uninterrupted, secure, timely, or free from errors. Your use of the Website and any products or services obtained through it is entirely at your own risk. All products, services, and content are provided on an "as is" and "as available" basis without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the fullest extent permitted by law, Miracna, its affiliates, employees, officers, and partners shall not be liable for any direct, indirect, incidental, consequential, or special damages, including lost profits, lost revenue, lost data, or other losses arising from your use of the Website, products, or services, even if advised of the possibility of such damages. Where applicable law does not permit certain limitations, liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Miracna, its affiliates, officers, employees, contractors, service providers, and partners from and against any claims, demands, liabilities, losses, damages, costs, or expenses, including reasonable legal fees, arising out of your violation of these Terms, your breach of applicable laws, or your infringement of the rights of any third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a court or competent authority, such provision shall be enforced to the fullest extent permitted by applicable law. The remaining provisions shall remain valid, enforceable, and continue in full force and effect.
SECTION 16 – TERMINATION
You may discontinue use of the Website and services at any time. We reserve the right to suspend, restrict, or terminate your access to the Website without prior notice if we believe you have violated these Terms. Any obligations, liabilities, or provisions that by their nature should survive termination shall remain in effect following termination of your access or use.
SECTION 17 – COMPLETE AGREEMENT
These Terms, together with any policies, guidelines, or documents referenced herein, constitute the entire agreement between you and Miracna concerning your use of the Website and supersede any prior or contemporaneous agreements, communications, or understandings. Any uncertainty or ambiguity in the interpretation of these Terms shall not be construed against either party solely because that party drafted the provision.
SECTION 18 – GOVERNING LAW
These Terms and any separate agreements through which we provide products or services shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.
SECTION 19 – CHANGES TO TERMS OF SERVICE
The most current version of these Terms will always be available on this page for your review. We reserve the right to modify, update, or replace any portion of these Terms at our sole discretion by posting revisions on the Website. Your continued access to or use of the Website following the publication of any changes constitutes your acceptance of the updated Terms.
SECTION 20 – RETURNS AND REFUNDS
At Miracna, we want every shopping experience to feel effortless and worry-free. If something isn’t quite right with your order, we’re here to help you make it right.
You have 30 days from the date your order is delivered to request a return. To ensure a smooth process, items must be unused, in their original condition, and include all original packaging. We do not charge any restocking fees.
To start a return, simply email us at info@miracna.com with your order number and details about the item you wish to return. Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return arrives safely.
Exchanges are available if you’d like to swap your item for a different size, color, or product. Just include your request in your return email, and we’ll guide you through the process.
After your returned item has been received and inspected, any approved refund will be processed within 7 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
We strive to make returns simple and stress-free. If you have any questions, concerns, or just want guidance on the return process, don’t hesitate to reach out to us at info@miracna.com
Our team is always happy to help.
Thank you for shopping with Miracna. We appreciate your trust and look forward to serving you again.
SECTION 21 – CONTACT INFORMATION
For questions, feedback or support, please contact us at:
Store name: Miracna
Company name: Essence Elite
Company Address: 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: info@miracna.com
Phone number: +13074272133
We aim to respond to your inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (ET)
Saturday and Sunday: 10:00 AM - 3:00 PM (ET)